Answers to Frequently Asked Questions
How do I begin using my benefits?
An identification card has been mailed to your home, including one for each member of your family. Your ID card doubles as both a medical and prescription drug card. The next time you go to the doctor or pharmacy, please make sure to show them your new card.
What if I have not received my card?
If you have not received your card by August 6th, please contact Anthem customer service at (800) 552-9159 to request a card.
What hospitals are included in the Anthem network?
Anthem offers access to both the University Hospitals Health System and the Cleveland Clinic Foundation in northeast Ohio, as well as 6,100 hospitals nationally.
How do I access care if I am outside the state of Ohio?
The Blue Cross and Blue Shield network is a national network. If you, or your dependent, live outside the state of Ohio, you may want to consult our Web site at www.anthem.com to search the provider directory for your location. If you are traveling and need coverage, there is a number on the back of your ID card (800) 810-BLUE that will connect you to an individual that can direct you to a network provider while traveling.
What pharmacies are in your network?
All major chains are in the network, including, but not limited to, Acme, BJ’s Wholesale, CVS, Cleveland Clinic Pharmacy, Costco, Discount Drug Mart, Drug Emporium, Eckerd, Giant Eagle, Kmart, Kroger, Marc’s, Medic, Medicine Shoppe, Meijer, Rite Aid, Target, Tops, Wal-Mart and Walgreens. For more information or to verify if your local independent pharmacy is in the network, please consult the Web site at http://www.anthem.com/jsp/antiphona/apm/landing.jsp.
Do I need a new prescription for the mail order?
If you currently had a mail order prescription open with your prior carrier, it has been loaded into the Anthem Prescription Management’s mail order database. For refill information, please contact (800) 962-8192 or http://www.anthem.com/jsp/antiphona/apm/landing.jsp.
Are meetings being scheduled to discuss the Anthem plan in detail?
Yes, a meeting schedule will be forthcoming shortly. An Anthem representative will be on-site at each of the Parma buildings to conduct Q&A sessions.
What is SpecialOffers@Anthem?
Special Offers is a free of charge program that enables members to access discounts at a variety of vendors by showing their Anthem card. These vendors include Hear USA, BabyStyle, Global Fit, Jenny Craig, Barnes and Noble, Lands End and many more. For more information, please consult the Web site at www.anthem.com. There will also be information made available for your review at the on-site meetings.
Can I access my benefits over the Internet?
Yes, you can set up an account at MyAnthem that will allow you to manage your account on line. You will have the ability to view claims, check dependents, order ID cards and access many other features.
What kinds of resources do I have available to research healthcare decisions?
One of the components of our Web site is MyHealth@Anthem, which is a library of more than 22,000 articles covering a wide variety of health topics. This page is able to be customized to any special items of interest. Additionally, when using MyAnthem, you also have access to Subimo, which is a tool that can help educate you about decisions regarding which hospitals have the best outcomes, how much procedures cost, what to expect, questions to ask your doctor and questions to ask your insurance company.
Are there any Disease Management programs available?
If you are living with a chronic condition such as diabetes, asthma, COPD, chronic kidney disease or heart disease, you may participate in Anthem’s disease management program. You will begin receiving information regarding the program once your first claim has been filed, or, you may call (800) 480-WELL for more information.
Will I be given credit for any deductible I satisfied under the prior plan?
Yes, we are anticipating a report from your prior carrier at the end of August that will show how much deductible was already satisfied this year. You will be given full credit for any deductible carry over.
