| Problem / Situation | Solution |
| A question about how many mailers / accounts they have received | Please see the FAQ page on student and parent accounts. |
| Unable to login, forgotten password | Please see the FAQ page on login problems and password resets. |
| Problem using Home Access Center | Please see the Instructions page. |
| Inaccurate information such as contacts, phones or addresses | Please print out the page, note the corrections on the paper and send to your child's school. |
| Questions about grades and / or assignments | Please contact the specific teacher involved. |
| Question about attendance and / or discipline | Please print out the page, note the question and send to the school. |
| Missing contact (such as non-custodial parent) | Please contact the school office directly. Mailers for new accounts are sent out once every five weeks or so. |