Frequently Asked Questions (FAQ)
Q. Why did I get two or more mailers?
A. One mailer is sent to each student because they have their own account. One mailer is sent to each guardian of each student. So at the minimum, if you have one guardian for one student, you will receive two mailers: one for the student and one for the parent. If you have multiple students and / or multiple guardians the number of mailers will increase.
Q. My username / password does not work?
A. Two common problems have been identified here. The first is that you need to use a period and no space between the last name and first initial. Some people are using a comma and space. The second issue is confusing the letter O for the number zero and vice versa. The same can be said for the number one and the letter L. Please try both alternatives.
Q. How do I get a username / password?
A. Usernames and passwords are mailed home shortly after the first progress report period. We will then send mailers out to new students / parents once a quarter.
Q. What if I forget my password?
A. If you have registered your e-mail address with your account you can click on the 'E-Mail Me My Account Information' and your information will be e-mail to you. If you did not register your e-mail then you will need to send an e-mail message with your full name, your child's full name, your child's building and request a password reset to HomeAccessCenter@ParmaCitySchools.org. The Department of Information Systems will respond as quickly as possible.
Q. How do I register my e-mail address?
A. If you know your Home Access Center Username and password you can register your e-mail address. Once you click on the 'Register / Update My e-Mail Address' you will login and update your e-mail address.
Q. How come I see several courses without any grade book information?
A. Not all teachers are currently using the system and not all that are using the system are electing to publish the grade book information. All other areas are still available.
Q. Why do I have a different username / password for each of my children?
A. Home Access Center requires that a guardian be 'linked' between all siblings before a single username can be used access all of the students. Please send your full name, all of your children's names and buildings and request to have the links updated in an e-mail to HomeAccessCenter@ParmaCitySchools.org.
